020 8150 6119

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We want to give you all the answers…

FAQ’s

Q: I don't have time to manage my property can you?

A: Of course!  We have the commitment to guarantee perfection to our service and pride ourselves in our communication throughout.  Our clients have complete confidence leaving us to manage their portfolio so they can get on and deal with their busy schedules.

Q: Will you search for the best possible deal when having to replace appliances?

A: We have a range of local contractors as well as having the facility and patience to search on line to find you to best possible deals.  Unlike some agents, we are not restricted and can help with payments, ordering and delivering of appliances of your choice and budget. 

Q: How can we contact you in an emergency outside of office hours?

A: Christine’s Property Management are available 24 hours a day, 7 days a week.  

Q: I need work carried out before the tenants move in can you help with this?

A: Of course.  We can help with all aspects of tenancy progression up to move in, from cleaning and maintenance to a full redecoration, if necessary.  Please visit our services page for further information; 

https://www.christinespropertymanagement.co.uk/pre-tenancy-arrangements/ 

https://www.christinespropertymanagement.co.uk/refurbishment-work/

Q: Who is responsible for testing smoke and carbon monoxide alarms?

A: Tenants are responsible for testing the smoke alarms during their tenancy.  Visit our latest news page for further information or click on the link below; 

https://www.christinespropertymanagement.co.uk/smoke-and-carbon-monoxide-alarms/

Q: How do I get meter readings?

A: Meter readings should be taken at the start of the tenancy either by the inventory clerk (if a clerk has been instructed) or by yourself.  These will need to be taken at the end of the tenancy also in order for accounts to be allocated correctly.  

Q: How do I get my property ready for a new tenancy?

A: The link below can help you prepare for your new tenancy;

https://www.christinespropertymanagement.co.uk/preparing-for-a-new-tenancy/  

Q: How do I make my property look its best for marketing and viewings?

A: Check out the link below for more information;

https://www.christinespropertymanagement.co.uk/marketing-and-viewings/  

Q: Can you do inventories?

A: We are members of the AIIC and are experienced in compiling Inventories and completing check in’s and check out’s of the property with or without tenants.  We can meet with your tenant on the day or if you would prefer we can meet you for the hand over of keys to carry out the important check.  All inventories are extremely accurate and detailed complete with photos and delivered with a quick turn around time.  Please visit our services page for further information;

https://www.christinespropertymanagement.co.uk/inventories/

Q: What do I do about council tax and utility bills?

A: Once your tenants have taken up occupancy just pop on line and let the council and utility companies know.   They will send you a revised bill or final statement of account.  Your tenants are advised to contact the utilities once their tenancy begins so they can set up their accounts.

Q: We need help with our deposit return, can you assist?

A: Deposit disputes can be very difficult, especially if the tenancy has not been smooth running.  Christine’s Property Management deal with all your deposit disputes as part of our management service.  We are members of the Tenancy Deposit Scheme and have a very high success rate. 

Q: Are your contractors vetted before they are used?

A: All our contractors are fully vetted before they are added to our preferred contractors list.  We hold copies of their insurance and safety certificates, if necessary and regularly assess their pricing system to ensure you get the best possible costing.

Q: My radiator is not heating up?

A: Try bleeding any radiators that are not getting hot.  Visit our latest news page for information on how to do this;

https://www.christinespropertymanagement.co.uk/bleeding-your-radiators/

Q: What are your fees?

A: Please visit our Guide to Landlords for our services and fees;

https://www.christinespropertymanagement.co.uk/additional-services-and-our-fees/

Q: Why do I need to get the property professionally cleaned?

Please visit our Latest News page for information on a Professional clean versus a Domestic clean;

https://www.christinespropertymanagement.co.uk/cleaning/

Q: Should I employ a gardener during the tenancy?

If you are keen on keeping your garden tidy/tended and pretty we would suggest you employ a gardener during the tenancy.  This gives you peace of mind that the gardens are being looked after by a specialist.

Q: How much deposit can I take for a tenancy?

The maximum deposit that can be taken for a tenancy is 5 weeks’ of the monthly rent.

Can’t find the answer to your question then call us on 020 8150 6119 or fill out the contact form below and ask your question.