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We want to give you all the answers…
FAQ’s
Q: I don't have time to manage my property can you?
A: Of course! We have the commitment to guarantee perfection to our service and pride ourselves in our communication throughout. Our clients have complete confidence leaving us to manage their portfolio so they can get on and deal with their busy schedules.
Q: Will you search for the best possible deal when having to replace appliances?
A: We have a range of local contractors as well as having the facility and patience to search on line to find you to best possible deals. Unlike some agents, we are not restricted and can help with payments, ordering and delivering of appliances of your choice and budget.
Q: How can we contact you in an emergency outside of office hours?
A: Christine’s Property Management are available 24 hours a day, 7 days a week.
Q: I need work carried out before the tenants move in can you help with this?
A: Of course. We can help with all aspects of tenancy progression up to move in, from cleaning and maintenance to a full redecoration, if necessary. Please visit our services page for further information;
https://www.christinespropertymanagement.co.uk/pre-tenancy-arrangements/
https://www.christinespropertymanagement.co.uk/refurbishment-work/
Q: Who is responsible for testing smoke and carbon monoxide alarms?
A: Tenants are responsible for testing the smoke alarms during their tenancy. Visit our latest news page for further information or click on the link below;
https://www.christinespropertymanagement.co.uk/smoke-and-carbon-monoxide-alarms/
Q: How do I get meter readings?
A: Meter readings should be taken at the start of the tenancy either by the inventory clerk (if a clerk has been instructed) or by yourself. These will need to be taken at the end of the tenancy also in order for accounts to be allocated correctly.
Q: How do I get my property ready for a new tenancy?
A: The link below can help you prepare for your new tenancy;
https://www.christinespropertymanagement.co.uk/preparing-for-a-new-tenancy/
Q: How do I make my property look its best for marketing and viewings?
A: Check out the link below for more information;
https://www.christinespropertymanagement.co.uk/marketing-and-viewings/
Q: Why is my washing machine not working?
A: Firstly, have you checked the fuse in the plug? If you have no power to your machine this may need replacing and is a good place to start.
Check out the link below for more information on how to look after your washing machine;
https://www.christinespropertymanagement.co.uk/washing-machines/
Q: How many years experience does your company have in managing rental properties?
A: Christine’s Property Management have over 18 years experience in the lettings industry.
Q: How do you handle maintenance and repair requests from tenants?
A: With our seamless communication Christine’s Property Management are able to deal with maintenance and repairs promptly ensuring troubleshooting tests are carried out, where possible before calling out contractors to deal with issues.
Q: How do you handle disputes or complaints from tenants?
A: Depending on the nature of the complaint, all issues raised will be handled with great care and attention. Our aim is to resolve any concerns successfully.
Q: How often do you conduct inspections of the properties you manage?
A: We complete our first inspection 3 months following the start of the tenancy with subsequent 6 monthly checks.
christinespropertymanagement.co.uk/property-visits
Q: What is a Holding Deposit?
A: Should an applicant wish to reserve a property to rent, a holding deposit, capped at one week’s rent, secures the property.
Check out the link for more information; https://www.christinespropertymanagement.co.uk/holding-deposit/
Q: What is an Applicant Form?
A: The Applicant Form confirms instructions and offer terms from the applicant in order to move forward with a tenancy application.
https://www.christinespropertymanagement.co.uk/holding-deposit/
Q: Can you do inventories?
A: With over 5 years experience in compiling Inventories and completing check in’s and check out’s you can be sure we have you covered. Our inventories are extremely accurate and detailed complete with photos and we deliver a quick turn around time. Please visit our services page for further information;
Q: What do I do about council tax and utility bills?
A: Once your tenants have taken up occupancy just pop on line and let the council and utility companies know. They will send you a revised bill or final statement of account. Your tenants are advised to contact the utilities once their tenancy begins so they can set up their accounts.
Q: We need help with our deposit return, can you assist?
A: Deposit disputes can be very difficult, especially if the tenancy has not been smooth running. Christine’s Property Management deal with all your deposit disputes as part of our management service. We are members of the Tenancy Deposit Scheme and have a very high success rate.
Q: Are your contractors vetted before they are used?
A: All our contractors are fully vetted before they are added to our preferred contractors list. We hold copies of their insurance and safety certificates, if necessary and regularly assess their pricing system to ensure you get the best possible costing.
Q: My radiator is not heating up?
A: Try bleeding any radiators that are not getting hot. Visit our latest news page for information on how to do this or click the link below;
https://www.christinespropertymanagement.co.uk/bleeding-your-radiators/
Q: What are your fees?
A: Please visit our Guide to Landlords for our services and fees;
https://www.christinespropertymanagement.co.uk/additional-services-and-our-fees/
Q: Why do I need to get the property professionally cleaned?
A: Please visit our Latest News page for information on a Professional clean versus a Domestic clean;
Q: Should I employ a gardener during the tenancy?
Q: How much deposit can I take for a tenancy?
Q: My dishwasher is not working as it should be.
Q: How do you ensure that the rent is collected on time?
Q: Do you offer any rent protection schemes?
A: Christine’s Property Management have signed up to a Rent and Legal policy through an independent party. Should you wish to join our policy, provided you have signed up to our Management service, we can add you to the scheme, leaving you to have full peace of mind should you face any issues during your tenancy.
Q: How do you advertise available properties?
Q: How do you screen tenants before placing them in a rental property?
A: All applicants are required to complete a registration form prior to any viewings. Should they wish to offer and their offer be accepted, they will need to complete our applicant form to confirm their information. Provided this information is accurate they will then be taken through the referencing stage and complete a credit check, landlord reference, if applicable and income reference. These checks are completed by an independent third party who include an eviction service in the first year, should the tenant cease to pay rent.