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Our Guide to Tenants

Guide to Tenants

 Below is an estimate of costs when renting through us.  These are standard costs inclusive of VAT which are payable to us as your landlord’s agent.  Some costs will vary depending on the clients instructions, the size of the property and the agreed terms of the tenancy agreement you sign.

Tenant administration fees are set out in the Applicant Declaration Form.  Please refer to your signed form for specific details to your tenancy.  Standard charges are set out below.  

Upon making an offer on a property

A holding deposit of up to 1 weeks’ rent will be payable should you wish to proceed with an offer on a property.  This must be received in cleared funds to Christine’s Property Management ‘client account’ prior to any administration including referencing taking place. 

Should you withdraw from the tenancy process, fail to complete the process due to a failure administratively on your part, and/or information you provide proves to be false and causes the landlord to be unable or reasonably is unwilling to enter into a tenancy with you, this holding deposit will be deemed payable.

Should the process move forward, following acceptable references and you wish to proceed with the tenancy, these monies will be transferable towards the completion monies, namely the first months rent and 5 weeks’ security deposit which will become due once references are accepted by the landlord.

Before we proceed with the reference application you must complete the Right to Rent check; link attached with information;  https://www.christinespropertymanagement.co.uk/right-to-rent-checks/

The referencing process will require us to see a form of photo ID and proof of address.  Please refer to our identity checks page for details on what paperwork we can accept; https://www.christinespropertymanagement.co.uk/identity-checks/

Fees at tenancy progression, during tenancy, if the tenancy is renewed or at the end of the tenancy

Tenancy Agreement

Should the tenancy agreement require re-issuing or alterations with additional paperwork required due to a tenant providing inaccurate information or a change of instructions a £50 fee will become due, this for each occurrence.

Key or security device

Should a key or security device be lost during the tenancy, the tenant will be charged for a replacement lock or security device, this cost is dependent on the cost quoted at the time the lock or device requires replacement.

Professional clean

If stated in the tenancy agreement, the cost of having the property and its contents professionally cleaned where you have failed to leave the property in a condition that meets the professional standards you received the property in.  The cost will be dependent on the size of the property and the amount of cleaning required.


The amount of any agreed compensation for not returning the property in the condition it was at the start of the tenancy, fair wear and tear excepted.  This laid out in the tenancy agreement, deposit paperwork (which you will receive at the commencement of the tenancy) and will be evident in any inventory documentation carried out at the start and end of the tenancy.

Early termination

  • The amount of rent owing until a new tenancy has commenced with a new tenant
  • The landlord’s referencing fee of £50, per reference
  • The deposit administration fees of £40
  • The tenancy agreement fee of £100
  • The landlord’s associated fees of setting up the new tenancy including the inventory check in fees (fees to be discussed at the time of an early release and agreed)

Tenancy swap

Administration fees for any tenancy swap/change of tenant at £50, this per occurrence


Payments to service providers in respect of utilities, communication services, TV licence and council tax


Below we have included some links to help you understand the processes before, during and after your tenancy…

Prior to move in:  https://www.christinespropertymanagement.co.uk/prior-to-moving-into-a-new-property-we-will-need/ 

Are you ready to move in to your new home?:  https://www.christinespropertymanagement.co.uk/are-you-ready-to-move-into-your-new-home/ 

During tenancy:  https://www.christinespropertymanagement.co.uk/during-your-tenancy/ 

Moving on:  https://www.christinespropertymanagement.co.uk/moving-on/ 

Deposit returns:  https://www.christinespropertymanagement.co.uk/deposit-returns/ 



Need help? Then call us on 020 8150 6119 or fill out the contact form below.

See what our clients say


Friendliness and efficiency best describe Christine.  Moving to our current flat was quick and smooth thanks to her ability to deal with all the bureaucracy in just a few days.  we went from seeing the property to move in in less than a week.  We would highly recommend Christine to anyone looking for properties or their management.

Alberto Piroddi: Tenant, Walton on Thames

Thank you so much to Christine.  Christine managed a nightmare of a situation for us and still managed to make the outcome a success!  Christine’s commitment and efforts made the impossible happen.  We are so grateful we had Christine looking out for our interests and just when everything was falling apart and we thought there was no hope Christine turned it all around within 24 hours!  Her dedication is faultless.  Highly recommend Christine.  Thank you again. 

Gean and Stephen: Landlords, Twickenham


As first time tenants Christine has been fantastic, extremely professional at all times and very quick response times to our enquiries.  Despite all the issues with Covid-19 she still managed to sort out our rental so we weren’t left homeless.  Highly recommend.

R Treloggan: Tenant, Twickenham